On the 27th we will migrate our system to a better integration with GGPoker.
What does this mean for you?
Your account will be migrated automatically. There will be only two things that you will have to do differently:
1. To play our poker, you will have to login to the new Betkings poker page.
2. And in order to deposit money in your poker account, you will have to use the new cashier in that same page (or directly through the client).
Why are we doing this?
In the past few months we took note of every feedback from our players. And it was clear that more deposit options, more OS support, and better promotions were most frequently asked of us.
And we are proud to say that those two things will be the main drivers of the new BetKings experience.
So buckle up: it is going to be a great ride! Stay tuned and remember, 27th of April marks the start of our new poker page!
Q & A
Q: Will this move involve all players?
A: No, this change will only involve poker players.
Q: I am a poker player, do I need to do anything?
A: Please be sure to move to the poker wallet any balance you want to use for poker before the 27th. We are here to ensure that your experience will be as smooth as possible.
Q: Do I need to cashout my money from Betkings.eu and deposit it in the new service?
A: No, your account will be moved including the poker balance.
Q: Will you change network?
A: No, we will continue to operate within the GG Network.
Q: Will you support Mac and iOS?
A: Yes, support for these platforms is included in the update.
Q: Do I need to register a new account?
A: No, you will be able to log in with your current username.
Q: Will my password be the same?
A: For security reasons we don't have access to your password. You will be prompted to reset your password after the login, but you can use the old password if you want to.
Q: Will I be able to move money from poker to casino and back?
A: Not at the beginning; a transfer feature will be implemented ASAP and you will be notified. At the beginning you will have to deposit on the 2 pages to use all the products, but in case of difficulties you can always mail us: [email protected]
Q: Will I be able to cashout my winnings?
A: Yes, You will be able to cash-out your winnings from poker using the cashier in the new service. For Casino and Sports winnings, you will continue to be able to cashout from Betkings.eu as usual.
Q: Will I need to verify my account again?
A: Already verified accounts will need to do nothing. You might only need to resend your ID card at the moment of your first cashout using the new cashier.
Q: What will happen to my pending cashouts or betting balance?
A: Betkings.eu will keep working as normal. Pending cashouts will be paid out and you can keep betting on sports and Casino.
Q: Anything I need to do to not have surprises?
A: Not really, if you are a poker player just move all your funds to the Poker wallet before the 27th, this will simplify the work for our team.
Q: What should I do if something unexpected happens?
A: Absolutely don't panic, if anything related to our services happens you can always reach us via [email protected] and live chat on both BetKings pages.
Q: Will I have to download a new client?
A: Yes, and the new client will be available through the new BetKings poker site page.